Agenda

8:00 AM
Registration Starts & Morning Coffee

9:00 AM
IBC Opening Address

9:05 AM
Chairperson’s Opening Remarks

Joint Plenary Sessions With 2nd Annual Insurtech Elevate Asia, Cyber Insurance APAC, Insurance Regulation & Supervision Conferences

9:10 AM
Insurance Market Keynote: Global Financial Markets, New Products, Technology and Regulations – How Does an Economist See It Moving Forward?

Clarence Wong, Chief Economist – Asia, Swiss Re, Director, Swiss Re Institute, Hong Kong

9:35 AM
Industry Tech Keynote: Exponentially Digital – Reinventing Insurance with AI

Michael Natusch, Global Head of Artificial Intelligence, Prudential plc, United Kingdom

10:00 AM
Industry Leaders’ Panel: Insurance 2030 – The Changing Landscape of Asia’s Insurance Industry

Abhishek Bhatia, Group Chief Officer, New Business Models and Chief Executive Officer, FWD Insurance, Singapore
Rohit Nambiar, Chief Executive Officer, Life Insurance, AXA Affin Insurance, Malaysia
Kay Lim, Vice President, Legal and Compliance, Swiss Re, Singapore

10:40 AM
Morning Networking & Refreshment Break

INSURTECH INVESTMENT AND FINANCING

11:20 AM
Chairperson’s Opening Remarks

11:30 AM
InsurTech Innovation: Along with the Development of Technology

  • Understanding the essence of insurance innovation from the perspective of technology development
  • Insurance Innovation with the emerging IoT technology and smart city, etc.
  • Development of InsurTech innovation in China and use cases

Wilson Sun, President, Insurance Technology Group, Fosun Group, China

12:00 PM
The Market Outlook on New Technology Investment Mandate in Insurance

  • The shift in the investment landscape and the way forward for the insurance industry
  • Insurance’s next frontier market for technological enablement
  • Tech in spotlight

AI AND AUTOMATION

12:30 PM
AI + Innovation: Roadmap for Digitalisation and Growth 

  • Global digital roadmap and AI initiatives
  • Use cases for predictive and data-driven insights for enhancing commercial underwriting, pricing, operations and product innovation
  • Capacity building and investment in innovation

1:00 PM
Networking Lunch

2:00 PM
SOMPO’s Automation at Scale: An AI-Enabled Roadmap

  • Redesigning SOMPO’s operating model and digital strategy around AI-based processes
  • Digital innovation and AI pilots in focus: automated underwriting, fraud detection, claims
  • Seamless collaboration and new business models

Dr. Patrick Chin, Head of Digital, Asia, SOMPO Holdings, Singapore

2:30 PM
End-to-End Customer Engagement and Automation

Thomas Dijohn, Vice-President Asia-Pacific, dacadoo APAC, Australia

3:00 PM
Afternoon Networking & Refreshment Break

3:30 PM
Mainstream Insurers and Tech Ecosystem – How Driving Innovation for an Impact Results Positive ROI

  • Driving innovation and capability development at group level for the uptake of transformational technologies
  • AIA’s Blockchain and Artificial Intelligence Center of Excellence: assessment of pilots and use cases
  • Governance and cross-functional collaboration

Georgio Mosis, Head of Innovative Technologies, AIA, Hong Kong

4:00 PM
PANEL DISCUSSION: Integrating New Technology in Existing Systems

  • How can insurers best embrace new technologies to respond swiftly to an increasingly data-led economy without extensive impact to existing systems?
  • What are the key priorities for insurers to first enhance, and which functions are best suited to deploy which technology?
  • How can we enable our infrastructure for future scaling up of technological implementations?
  • What are the required cultural and organizational changes to become data-driven and analytics-led?

Dr. Patrick Chin, Head of Digital, Asia, SOMPO Holdings, Singapore
Georgio Mosis
, Head of Innovative Technologies, AIA, Hong Kong
Thomas Dijohn
, Vice-President Asia-Pacific, dacadoo APAC, Australia
Juliana Chua
, Head of Digital Transformation, Income, Singapore
Ritesh Sarda
, Chief Innovation Officer, Sun Life Financial, Hong Kong

4:40 PM
Chairperson’s Summary and End of Conference Day 1

TRENDS, DRIVERS AND MARKETS IN ASIA PACIFIC

11:20 AM
Chairperson’s Opening Remarks

11:25 AM
Asia Pacific Cyber Insurance Product Development Trends and Market Outlook

  • Evolving nature of cyber risks and the need for insurance products
  • Market opportunities in APAC
  • Product trends and market outlook

Liam Pomfret, Cyber and PI Lead, New Zealand & South East Asia, AIG, Australia

11:55 AM
Brokers’ Perspective: Market Development – Demand, Products and Solutions Trends and Structuring Products

  • What is currently trending in cyber?
  • Physical cyber, non-physical cyber and silent cyber – What are they, and how do they impact an organization
  • How should organizations address these exposures?
  • Are there appropriate risk transfer tools?

Naureen Rasul, Senior Vice President and Regional Cyber Practice Leader – Asia Specialty Practice, Marsh, Hong Kong

12:20 PM
Industry Panel: The New Eco-System that is Redefining Cyber Insurance

  • Global markets identified
  • Collaborating with stakeholders in the industry to accelerate growth and maturity of cyber insurance market
  • Technology developments and the market for sophisticated cyber risks
  • How insurers are developing products for under-insured and under-prepared clients?
  • Cyber insurance business models

Philip Woo, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore
Rolf Heintzeler
, Head of Cyber, Asia Pacific, Africa, Munich Re (Group), Germany
Andrew Taylor
, Cyber Underwriting Manager, Asia Pacific, Chubb, Australia

1:00 PM
Networking Lunch

CYBER INSURANCE STANDARDS AND REGULATORY REGIMES

2:00 PM
The Market in China – Regulations, Cyber Products Developments, Opportunities and Challenges

  • China cyber risk profile
  • Regulatory environment in China
  • Current demand and available products
  • Cyber products market outlook in China

Frank Wang, Head of P&C Treaty, Gen Re, China

2:30 PM
Thailand Focus: Market Drivers and Regulation Updates

Aryusri Kumbunlue, Senior Director, Policyholder Protection Department, Office of Insurance Commission, Thailand

3:00 PM
GDPR and its Impact on Asia Pacific’s Cyber Insurance Market

  • The implications and liabilities cyber insurance
  • Understanding the elements of GDPR that are insurance
  • GDPR – What does it mean for Asia Pacific?

Andrew Taylor, Cyber Underwriting Manager, Asia Pacific, Chubb, Australia

3:30 PM
Afternoon Networking Tea

PREMIUMS & PRICING

4:00 PM
Cyber Insurance Product Innovations, Pricing and Premium Outlook

Stephen Ridley, Lead Cyber Underwriter, Hiscox UK, UK

4:30 PM
What’s Required in Launching Innovative Cyber Insurance Products

  • What are current challenges, opportunities and innovation drives in Cyber Insurance market
  • Marketing, pricing and adapting nature of cyber risks and products
  • Working with brokers, underwriters, and regulators
  • Customer-centric products
  • Cyber risks modelling strategies

Nan Maguire, APAC Cyber Risk Specialist, Munich Re (Group), Singapore

5:00 PM
Underwriting Cyber Insurance – What Will and What Will Not be Covered When Designing A Product

  • Understanding cyber claims against threats, exposures, data and system
  • Why do we need cyber insurance underwriter’s perspective?
  • In the case of sophisticated threats – Cryptojacking and business interruption
  • What’s covered and what’s not

For speaking opportunities, please contact Casey.Ho@ibcasia.com.sg

5:30 PM
End of Day One

REGIONAL REGULATORY DEVELOPMENTS

11:20 AM
Chairperson’s Opening Remarks

11:25 AM
Regulatory Panel: Working with Different Insurance Jurisdictions in Asia Pacific – What it Means for Products and Bottom Lines

Shinya Kobayashi, Deputy Director, Financial Services Agency, Japan
Aryusri Kumbunlue
, Senior Director, Policyholder Protection Department, Office of Insurance Commission, Thailand
Michael Ting
, VP, Chief Legal & Compliance Officer, Manulife International, Hong Kong
Daphne Au
, Regional Head of Regulatory & Government Affairs, Public Policy, AIG, Singapore

12:10 PM
Future Of Insurance Regulation

  • Overview of insurance regulation and supervision in Japan
  • Global trends in insurance markets
  • How Future of insurance and regulation supervision looks like

Shinya Kobayashi, Deputy Director, Financial Services Agency, Japan

12:35 PM
The Future of Insurance RegTech for Thai Regulators and for Compliance Requirements

  • RegTech and insurance market transformation
  • The role of supervisors and regulators in technology changes in insurance industry  
  • How can government work together with RegTech companies for compliance?
  • Thailand’s journey to high-tech compliance

Aryusri Kumbunlue, Senior Director, Policyholder Protection Department, Office of Insurance Commission, Thailand

1:00 PM
Networking Lunch

2:00 PM
Update on Regulatory Developments in the Insurance Industry of Maldives

Idham Hussain, Assistant Governor, Financial Stability, Maldives Monetary Authority, Maldives

2:30 PM
Building a Legal and Compliance Framework – or Working in Hong Kong’s Jurisdiction

Michael Ting, VP, Chief Legal & Compliance Officer, Manulife International, Hong Kong

3:00 PM
Regulatory Updates from Philippines

George S. Ongkeko Jr., Deputy Insurance Commissioner for Technical Services Group, Insurance Commission, Philippines

3:30 PM
Afternoon Networking & Refreshment Break

4:00 PM
Updates on G20 Agenda under Japan’s presidency – Feedback from Insurance Forum Japan 2019

  • Insurers’ initiatives for ageing society
  • How insurers respond to digital innovation
  • Resilient economy – Sustainable investment to cope with climate change
  • International insurance regulation

Shinichi Kishi, Chief Regulatory Expert, Meiji Yasuda Life Insurance, Japan

LICENSING AND MARKET ACCESS SUPERVISION

4:30 PM
Balance between optimal pricing and underwriting standards

  • Underwriting standards in the digital age
  • Commercial middle ground for automated underwriting operations and accuracy
  • Evaluating the technical pricing model and regulatory compliance

Carles Tondo, Regional Technical Underwriter Director, APAC, Zurich, Singapore

5:00 PM
Indochina Region Access: Improving Insurance Market Penetration and Meeting International Standards

  • Guidelines for improved regulatory frameworks
  • Addressing on foreign ownership
  • Improving risk-based supervision standards
  • Managing digital disruption and laws
  • Licensing and registration requirements
  • Case study of Thailand and Cambodia

Ratchada Anantavrasilpa, Senior Financial Sector Specialist, East Asia and Pacific, The World Bank, Thailand

5:30 PM
Chairperson’s Summary and End of Main Conference Day One

8:50 AM
Morning Coffee

DISTRIBUTION TRANSFORMATION

9:00 AM
Chairperson’s Opening Remarks

9:10 AM
The Fully-Digital Insurance Ecosystem – Data Driven Distribution Strategies on Intelligent Platform

  • Digital delivery and customer interaction in a fully-digital landscape
  • Distribution platforms and ecosystem engagement: Grab, Sompo Japan and more
  • What’s next for ZhongAn – blockchain PoCs, data modelling, cloud computing

Wayne Xu, Chief Operating Officer, ZhongAn Insurance and President, ZhongAn International, China

9:40 AM
AXA Affin’s Digital-First Approach

  • Rethinking the insurance distribution model – how will this change for insurers in the coming years, and how can technology augment it in a sustainable approach?
  • Driving customer experience and shifting customer paradigms

Rohit Nambiar, Chief Executive Officer, Life Insurance, AXA Affin Insurance, Malaysia

10:10 AM
Refining the Customer Value Proposition with Digital

  • Case study in India’s life insurance: shifting market trends, demands, and needs
  • Overhauling operations to facilitate digital onboarding, customer experience, and deliver greater strategic value for the business: risk scoring, automation, analytics

Kayzad Hiramanek, Executive Vice President and Head of Operations and Customer Experience, Bajaj Allianz Life Insurance, India

10:40 AM
Morning Networking & Refreshment Break

11:10 AM
Innovative, Digital Ecosystems: Prudential’s Strategic Engagements

  • PRUworks: digital platform for SMEs
  • Health and wellness tie-ups within ecosystem
  • Empowering agency channels in a digital era

Arvind Mathur, Chief Information & Digital Officer, Prudential, Singapore

11:40 AM
Rise of Enterprise Intelligence from Artificial to Augmented

  • Enterprise impact of AI in Insurance from operational efficiency to competitive advantage
  • Challenges in adoption and path to reaping benefit

Ritesh Sarda, Chief Innovation Officer, Sun Life Financial, Hong Kong

12:10 PM
PANEL DISCUSSION: Evolving Insurance Distribution Dynamics

  • Customer acquisition and retention: how do digital and mobile channels contribute to growth and profitability?
  • Rethinking insurance distribution in a digital landscape: best practices for closing the communication gap and enhancing relationships within customer segments
  • Personalisation and tailored information for enhanced customer journeys, and its impact on satisfaction and loyalty
  • How can insurers strategically leverage and strengthen its agency and affinity channels?
  • The impact of API innovation in insurance distribution

Wayne Xu, Chief Operating Officer, ZhongAn Insurance and President, ZhongAn International, China
Arvind Mathur
, Chief Information & Digital Officer, Prudential, Singapore
Kayzad Hiramanek
, Executive Vice President and Head of Operations and Customer Experience, Bajaj Allianz Life Insurance, India

1:00 PM
Networking Lunch

IMPLEMENTATION CASE STUDIES

2:00 PM
Agile Digital Transformation: Right-Sized Opportunities at NTUC Income

  • Drivers and business environments for digital transformation
  • Orchestration of core competencies and hybrid approach
  • Iterative build with empirical metrics, anchored on business value

2:30 PM
Insular Life’s Innovation Strategy – Going Full-Frontal on Digital Strategy

  • Insular Life’s strategy for automation and fully-digital application processes

Famida Alonto, Chief Innovation Officer, Insular Life Assurance Company, Philippines

3:00 PM
Case Study: Liberty Mutual Insurance

  • Research and development in InsurTech and new technologies
  • Integrating innovation initiatives and business teams

Stefan Jacob, SVP, Head of Solaria Labs, Liberty Mutual Insurance, Singapore

3:30 PM
Afternoon Networking & Refreshment Break

4:00 PM
Digital and HealthTech in Focus: Muang Thai Life

  • MTL’s present business lines
  • Integrating and innovating new technologies
  • Testing high-risk, high-reward projects.

Nadia Suttikulpanich, Head of Fuchsia Innovation Centre, Muang Thai Life Assurance, Thailand

4:30 PM
PANEL DISCUSSION: Innovation in Focus – Implementation Successes and Failures

  • Partnerships and value co-creation: key takeaways, risk management, and lessons learnt
  • New collaboration models for adoption and scale
  • Emerging areas of focus in the industry for technological solutions in the various Asian markets
  • The way forward as an industry: how can we better engage tech companies and start-ups, and sharpen one’s own unique expertise?

Famida Alonto, Chief Innovation Officer, Insular Life Assurance Company, Philippines
João André Neiva
, Head of Innovation, Asia-Pacific, Zurich Insurance, Hong Kong
Natalia Kozyura
, Head of Innovation Center, FWD Insurance, Singapore
Stefan Jacob
, SVP, Head of Solaria Labs, Liberty Mutual Insurance, Singapore
Nadia Suttikulpanich
, Head of Fuchsia Innovation Centre, Muang Thai Life Assurance, Thailand
Senior Representative from LumenLab, Singapore,

5:10 PM
Chairperson’s Summary and End of Conference

8:50 AM
Morning Coffee

PACKAGING RISKS WITHIN POLICIES

9:00 AM
Chairperson’s Opening Remarks

9:10 AM
Understanding Cyber Insurance Business Models, Exposures and Policies Coverage

  • Policies on cyber, tech and costs
  • Attending to changing business models and policies that provide competitive advantage
  • Cyber speciality products – packaging risks and policies for creating dynamic product line
  • Case studies

Ng Teck Siong, Underwriter, Specialty Lines, Beazley, Singapore

9:40 AM
Responding to Silent Cyber Exposure

  • Unknown or unquantified exposures originating from cyber perils that may trigger traditional property and liability insurance policies
  • Global regulatory concern about these unquantified exposures
  • How are insurers responding

Siobhan O’Brien, Head of the Cyber Centre of Excellence for International and Global Specialties, Guy Carpenter, United Kingdom

10:10 AM
Panel Discussion: Identifying Risks and Estimating Premiums

  • Benchmarking principle of cyber insurance products – nature of risks vs premiums
  • What is the level of risk insurers are comfortable absorbing?
  • With the lack of historical data and information, what modelling tools can be used to assess risk and tailor coverage?
  • Narrowing premiums variation
  • Preventing occurrence of compounded future loss

Ronak Shah, Regional Head of Financial and Professional Lines, Asia Pacific, QBE Asia Pacific Operations, Singapore
Ng Teck Siong
, Underwriter, Specialty Lines, Beazley, Singapore
Siobhan O’Brien
, Head of the Cyber Centre of Excellence for International and Global Specialties, Guy Carpenter, United Kingdom
Alex Morgan
, Head of Specialty, Asia Pacific, Zurich Insurance Company Ltd, Singapore

10:40 AM
Morning Networking & Refreshment Break

11:10 AM
Business of Cyber Insurance for Businesses – Protecting Financial Loss and Shielding with Proactive Tools

  • How do businesses manage cyber risk and mitigate financial loss?
  • Protecting financial loss with proactive tools
  • Evaluating policies to underwrite

For speaking opportunities, contact Casey.Ho@ibcasia.com.sg

11:40 AM
Personal Cyber Insurance – Market Opportunities, Coverage and Policies

  • Market potentials reaching 3 billion by 2025 – How products and policies will evolve
  • Understanding loss and liability
  • Meeting growing demand and protecting our digital lives

Yosuke Yasuda, Senior Casualty Treaty Underwriter, Swiss Re, Singapore 

CYBER STRATEGY AND REGULATION

12:10 PM
Tech Showcase: Cyber Insurance and Impact of Technology

For speaking opportunities, contact Casey.Ho@ibcasia.com.sg

1:00 PM
Networking Lunch

2:00 PM
Addressing Cyber Threats with Cyber Insurance Solutions

  • Cyber Threat in today’s connected world
  • How is cyber risk perceived by the Board of Directors?
  • Cyber insurance – current challenges from a consumers’ industry standpoint
  • Steps to be addressed in near future to achieve true assurance

Sashank Bajpai, Chief Information Security Officer, ACKO General Insurance Limited, India

2:30 PM
Managing Cyber Attacks – Cyber Strategy for Insurers

Ronak Shah, Regional Head of Financial and Professional Lines, Asia Pacific, QBE Asia Pacific Operations, Singapore

3:00 PM
Afternoon Networking & Refreshment Break

CLOSING PLENARY SESSION

3:30 PM
Regulatory and Supervision Development for Cyber Insurance

  • What’s in store for cyber insurance regulations in APAC?
  • Regulations for better product uptake and product development
  • Cybersecurity Act and insurers
  • Cyber resilience and supervision
  • Key takeaway

Magdalene Loh, Head of Government Relations, Prudential, Singapore
Ng Lee Meng
, Regional Chief Legal and Compliance Officer, Asia, Allianz SE, Singapore
Rolf Heintzeler
, Head of Cyber, Asia Pacific, Africa, Munich Re (Group), Germany

4:15 PM
Chairperson’s Summary and End of Conference

8:50 AM
Morning Coffee

COMPLIANCE, RISK AND GOVERNANCE

9:00 AM
Chairperson’s Opening Remarks

9:10 AM
Managing Risk and Regulatory Requirements in Singapore

  • Regulatory risk management approach in Singapore
  • Balancing risk appetites and compliance strategies
  • Meeting regulatory requirements and customers’ expectations
  • Tech, governance and Personal data management regulations

Philip Woo, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore

9:40 AM
Case study: AIG’s Corporate Governance for Increased Efficiency

  • How do we meet Insurance corporate governance?
  • Stakeholder model and role of the board and key executives
  • Financial reporting and accounting transparency
  • Legal implications on risk and compliance

Daphne Au, Regional Head of Regulatory & Government Affairs, Public Policy, AIG, Singapore

10:10 AM
Managing Conduct Risk

Kim Swan, Head of Regulatory Affairs and Compliance, Asia Pacific, Lloyd’s, Singapore

10:40 AM
Morning Networking and Refreshment Break

11:10 AM
Managing Insurance in the Indian regulatory landscape

  • Updates on India’s insurance regulations
  • Open Architecture- insurance distribution risk considerations
  • Bank and insurers: Changing distribution regulatory requirements and how to manage
  • Ensuring fairness for insurers and consumers

Rajat Bajaj, Vice President, Head of Legal, Compliance, TATA AIA Life Insurance, India

DIGITALISATION AND REGTECH

11:40 AM
Tech-Enabled Insurance Fraud Detection

  • Tech development and deployment
  • Systems and controls against financial crimes
  • Introduction of AI and data analytics

 Speaking opportunities, please contact Casey.Ho@ibcasia.com.sg

12:10 PM
Industry Panel: Adapting to Technology Integration and Regulatory Changes

  • Tech deployment and regulatory compliance
  • InsurTech sandbox – should all technology usage be regulated?
  • Data protection and cyber security guidelines
  • Managing disruption into enablement
  • Technological integration insurance supervision

Rajat Bajaj, Vice President, Head of Legal, Compliance, TATA AIA Life Insurance, India
Kim Swan
, Head of Regulatory Affairs and Compliance, Asia Pacific, Lloyd’s, Singapore
Kay Lim
, Vice President, Legal and Compliance, Swiss Re, Singapore
Patrick Chin
, Head of Digital, Asia, SOMPO Holdings, Singapore
Wayne Xu
, Chief Operating Officer, ZhongAn Insurance and President, ZhongAn International, China

1:00 PM
Networking Lunch

2:00 PM
Prudential’s Digitalisation and Business Transformation – Regulatory Strategy in Singapore

  • Working with Singapore InsurTech regulatory developments
  • Commercial and operational changes
  • Introduction of new product types
  • Integration of IT in health insurance

Magdalene Loh, Head of Government Relations, Prudential, Singapore

2:30 PM
Case Study of Technology Adoption in Operations and Regulations

  • Data analytics and AI
  • Implications on data, system and processes
  • Technology for monitoring and surveillance

3:00 PM
Afternoon Networking & Refreshment Break

CLOSING PLENARY SESSION

3:30 PM
Regulatory and Supervision Development for Cyber Insurance

  • What’s in store for cyber insurance regulations in APAC?
  • Regulations for better product uptake and product development
  • Cybersecurity Act and insurers
  • Cyber resilience and supervision
  • Key takeaway

Magdalene Loh, Head of Government Relations, Prudential, Singapore
Ng Lee Meng
, Regional Chief Legal and Compliance Officer, Asia, Allianz SE, Singapore
Rolf Heintzeler
, Head of Cyber, Asia Pacific, Africa, Munich Re (Group), Germany

4:15 PM
Chairperson’s Summary and End of Main Conference

Product Innovation, Tech and Regulation:
How to Work Well with InsurTech and Cyber Insurance Regional Jurisdictions

2 July 2019, 9:30am – 1:00pm

The insurance industry is constantly evolving, and so will regulatory issues continue to arise. Innovation and technological development is enhancing consumer experience and streamlining workflows, and the rise of digitalization has led to numerous opportunities and cyber security risks in an increasingly connected economy. How are we understanding the business impacts and the underlying regulations that insure our business undertakings?

Key takeaways:

  • Insights into the Asia Pacific regulatory landscapes and its recent developments
  • Regulatory strategies for cyber insurance products
  • InsurTech and innovation in focus – consumer convenience and experience vs. regulatory compliance
  • Regulatory risks
  • Product licensing, registration and working with different jurisdictions
  • Case studies