Agenda

0800
Registration Starts & Morning Coffee

0900
IBC Opening Address

0905
Chairperson’s Opening Remarks

David Piesse, Chairman, International Insurance Society (IIS) Ambassadors

Asia Insurance Week Joint Plenary Sessions

0910
Insurance Market Keynote:
Global Financial Markets, New Products, Technology and Regulations – How Does an Economist See It Moving Forward?

Lower trend growth, higher debt burden and other headwinds are rendering the global financial sector less resilience than before the financial crisis. Apart from cyclical fluctuation, structural issues are also increasingly challenging Asia’s growth outlook. Insurance, however, remains a growth industry in Asia – strong catch-up potentials, supportive government policies and the agile adaptation of technologies. Addressing the dilemma of fast insurance growth and widening protection gaps, what does this mean to the insurance sector and the society as a whole?

Clarence Wong, Chief Economist – Asia, Swiss Re and Director, Swiss Re Institute, Hong Kong

0935
Industry Tech Keynote:
Exponentially Digital – Reinventing Insurance with AI

The future of insurance is digital – this session will deep-dive into the insurance value chain and how core processes can be reimagined to deliver exponential leverage to the insurer from business processes to customer interactions to products, underwriting and pricing.

Michael Natusch, Global Head of Artificial Intelligence, Prudential plc, United Kingdom

1000
Industry Leaders’ Panel:
Insurance 2030 – The Changing Landscape of Asia’s Insurance Industry 

  • Leadership views on emerging priorities and growth areas
  • The face of evolving regulatory compliance and business transformation
  • Emerging, new products and distribution dynamics in a digital and data-driven era
  • The shift from product to customer
  • Capturing new revenue streams and markets
  • Key trends impacting insurers in technology uptake and investments
  • Cyber security and emerging opportunities

Moderator:
David Piesse, Chairman, International Insurance Society (IIS) Ambassadors

Panellists:
Kay Lim, Vice President, Legal and Compliance, Swiss Re, Singapore
Philip Woo, Chief Risk Officer, Tokio Marine Life Insurance, Singapore
Michael Natusch, Global Head of Artificial Intelligence, Prudential plc, United Kingdom
Arati Varma, Senior Vice President, FINPRO Practice Leader, ASEAN, Marsh, Singapore

1040
Morning Networking & Refreshment Break

1120
Chairperson’s Opening Remarks

Kayvon Deldar, Program Head, Singapore Insurtech and Fintech, Plug and Play Tech Center, Singapore


Insurtech Investment And Financing


1130
Rethinking InsurTech: An Investor’s Lens into the Past and the Future of InsurTech Investment and Innovation

  • Snapshot of global InsurTech investment and innovation in the past five years
  • Review of the development path and inspiring models of InsurTech innovation
  • Key takeaways for insurers, startups and investors

Wilson Sun, President, Insurance Technology Group, Fosun Group, China


AI And Automation


1200
Emerging Datasets in Life Insurance

In the last years, new applications for Life Insurance rely on new, non-traditional data sources. Individual data is being collected through credit card transactions, social networks and mobile apps, while industries such as online retailers are seeking for ways to monetize their data. In this session, we will see how Big Data and AI technologies blend perfectly together to extract maximum potential from these sources

Koby Karp, Executive Director, Global Data, RGAX APAC, Singapore

1230
Digital Health & Lifestyle Navigation: Use Cases in Underwriting and Products

  • Objectives and strategies for Life and Health Insurers in implementing Digital Health & Lifestyle Navigation
  • Requirements for a successful user retention in Digital Health & Lifestyle Navigation
  • Opportunities and use cases for Underwriting and Products

Thomas Dijohn, Vice President, Asia-Pacific, dacadoo ag, Australia

1300
Networking Lunch


Digital Transformation In Insurance


1400
SOMPO’s Digital Transformation at Scale: An Open Innovation Culture & Approach

  • Strengthening the Core: Key learnings from AI proof-of-value projects
  • Building for the Future: Key learnings from sharing economy insurance with end-to-end implementation

Dr. Patrick Chin, Head of Digital, Asia, SOMPO Holdings, Singapore

1430
The Experimental Mindset:  Focusing on the Customer for Digital Transformation

  • Cultivating a start-up mindset is crucial to push the transformation/innovation envelope
  • Use case for developing an innovative solution together with ecosystem players to meet customers’ pain points, leveraging design thinking approach to win over next generation customers
  • Vitana offers a blueprint for automated, parametric insurance and embodies a core element of LumenLab’s philosophy, which is to test and learn new ideas and solutions to better serve our customers in the near future

Akiko Taguchi, Head of Open Innovation, LumenLab, Singapore

1500
Agile Digital Transformation: Right-Sized Opportunities at NTUC Income

  • Drivers and business environments for digital transformation
  • Orchestration of core competencies and hybrid approach
  • Iterative build with empirical metrics, anchored on business value

Juliana Chua, Head of Digital Transformation, NTUC Income, Singapore

1530      
Afternoon Networking & Refreshment Break

1600
Customer-Driven Innovation: Transforming the Insurance Experience

The most successful insurance companies of the next decade will be those that can radically transform the customer experience. This requires a combination of product innovation, new service offerings and innovative distribution channels that embed insurance in our everyday lives. To build those, in turn, requires us to have a deeper understanding of our customer’s lives, needs and goals. Driving innovation from the customer perspective is critical for insurance companies who want that type of transformation.

Stefan Jacob, Senior Vice President, Head of Solaria Labs, Liberty Mutual Insurance, Singapore

1630
PANEL DISCUSSION:
Integrating New Technology in Existing Systems

  • How can insurers best embrace new technologies to respond swiftly to an increasingly data-led economy without extensive impact to existing systems?
  • What are the key priorities for insurers to first enhance, and which functions are best suited to deploy which technology?
  • How can we enable our infrastructure for future scaling up of technological implementations?
  • What are the required cultural and organizational changes to become data-driven and analytics-led?

Moderator:
Famida Alonto, Head of Innovation, Insular Life Assurance Company, Philippines

Panelists:
Dr. Patrick Chin, Head of Digital, Asia, SOMPO Holdings, Singapore
Thomas Dijohn, Vice President, Asia-Pacific, dacadoo ag, Australia
Juliana Chua, Head of Digital Transformation, NTUC Income, Singapore
Koby Karp, Executive Director, Global Data, RGAX APAC, Singapore

1710
Chairperson’s Summary and End of Conference Day 1

1120
Chairperson’s Opening Remarks


Trends, Drivers and Markets in Asia Pacific


1125
Asia Pacific Cyber Insurance Product Development Trends and Market Outlook

  • Evolving nature of cyber risks and the need for insurance products
  • Market opportunities in APAC
  • Product trends and market outlook

Liam Pomfret, Cyber and PI Lead, New Zealand & South East Asia, AIG, Australia

1155
Brokers’ Perspective: Market Development – Demand, Products and Solutions Trends and Structuring Products

Naureen Rashul, Senior Vice President and Regional Cyber Practice Leader – Asia Specialty Practice, Marsh,Hong Kong

1220
Industry Panel: The New Eco-System that is Redefining Cyber Insurance

  • Global markets identified
  • Collaborating with stakeholders in the industry to accelerate growth and maturity of cyber insurance market
  • Technology developments and themarket for sophisticated cyber risks
  • How insurers are developing products for under-insured and under-prepared clients?
  • Cyber insurance business models

Philip Woo, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore
Rolf Heintzeler, Head of Cyber, Asia Pacific, Africa, Munich Re (Group), Germany
Andrew Taylor, Cyber Underwriting Manager, Asia Pacific, Chubb, Australia
Timothée Grange, Loss Adjuster – APAC Managing Director, GM Consultant, Hong Kong

1300
Networking Lunch

1400
400 Cyber Claims – Return on Experience

  • Most common type of cyber-attacks, vectors and emerging threats
  • Loss data and cost scenarios – business case studies
  • How to set up a cost-efficient and a reliable underwriting / incident response solution?

Timothée Grange, Loss Adjuster – APAC Managing Director, GM Consultant, Hong Kong


Cyber Insurance Standards and Regulatory Regimes


1430
The Market in China – Regulations, Cyber Products Developments, Opportunities and Challenges

  • China cyber risk profile
  • Regulatory environment in China
  • Current demand and available products
  • Cyber products market outlook in China

Frank Wang, Head of P&C Treaty, Gen Re, China

1500
Thailand Focus: Market Drivers and Regulation Updates

Aryusri Kumbunlue, Senior Director, Policyholder Protection Department, Office of Insurance Commission, Thailand

1530
Afternoon Networking and Refreshment Break

1600
GDPR and its Impact on Asia Pacific’s Cyber Insurance Market

  • The implications and liabilities cyber insurance
  • Understanding the elements of GDPR that are insurance
  • GDPR – What does it mean for Asia Pacific?

Andrew Taylor, Cyber Underwriting Manager, Asia Pacific, Chubb, Australia


Premiums & Pricing


1630
Cyber Insurance Product Innovations, Pricing and Premium Outlook

Stephen Ridley, Lead Cyber Underwriter, Hiscox UK, UK

1700
Chairperson’s Summary and End of Main Conference Day One

1120
Chairperson’s Opening Remarks

Shinya Kobayashi, Deputy Director, Financial Services Agency, Japan

1125
Regulatory Panel: Working with Different Insurance Jurisdictions in Asia Pacific – What it Means for Products and Bottom Lines

Moderator:
Shinya Kobayashi,
Deputy Director, Financial Services Agency, Japan

Panellists:
Idham Hussain, Assistant Governor, Financial Stability, Maldives Monetary  Authority, Maldives
Shinichi Kishi, Chief Regulatory Expert, Meiji Yasuda Life Insurance, Japan
Daphne Au, Regional Head of APAC Regulatory & Government Affairs, AIG,  Singapore

1225
Future of Insurance Regulation

Shinya Kobayashi, Deputy Director, Financial Services Agency, Japan

1300
Networking Lunch

1400
The Future of Insurance RegTech for Thai Regulators and for Compliance Requirements

Aryusri Kumbunlue, Senior Director, Policyholder Protection Department, Office of Insurance Commission, Thailand

1430
Update on Regulatory Developments in the Insurance Industry of Maldives

 Idham Hussain, Assistant Governor, Financial Stability, Maldives Monetary Authority, Maldives

1500
Updates on G20 Agenda under Japan’s presidency – Feedback from Insurance Forum Japan 2019

Shinichi Kishi, Chief Regulatory Expert, Meiji Yasuda Life Insurance, Japan

1530
Afternoon Networking and Refreshment Break

1600
Balance between optimal pricing and underwriting standards

Carles Tondo, Regional Technical Underwriter Director, APAC, Zurich, Singapore

1630
Indochina Region Access: Improving Insurance Market Penetration and Meeting International Standards

Ratchada Anantavrasilpa, Senior Financial Sector Specialist, East Asia and Pacific, The World Bank, Thailand

1700
Chairperson’s Summary and End of Main Conference Day One

0850
Morning Coffee

0900
Chairperson’s Opening Remarks

Akiko Taguchi, Head of Open Innovation, LumenLab, Singapore


Distribution Transformation


0910
Designing a Corporate Innovation Strategy, the Silicon Valley Way

Famida Alonto, Head of Innovation, Insular Life Assurance Company, Philippines

0950
Refining the Customer Value Proposition with Digital

  • From mass market to affluent segments in India: use case for the implementation of digital tools in distribution for productivity and effectiveness
  • Digital avenues adopted for enhanced customer experience and engagement, and its impact on top- and bottom-line outcomes
  • Overhauling operations to facilitate digital onboarding, customer experience, and deliver greater strategic value for the business

Kayzad Hiramanek, Executive Vice President and Head of Operations and Customer Experience, Bajaj Allianz Life Insurance, India

1030
Morning Networking & Refreshment Break

1100
Employee Benefits and Health Ecosystem via Banks and Telcos

  • Achieving health cost reductions and employee personalization via an ecosystem platform that eliminates intermediaries and manual inefficiencies
  • A look at InsurTech in digitizing bancassurance, worksite and brokerage to offer mortgages, auto loans, retirement, group, A&H, personal lines, life and SME insurances

Rosaline Chow Koo, Founder and CEO, CXA Group, Singapore

1140
The Fully-Digital Insurance Ecosystem – Data Driven Distribution Strategies on Intelligent Platform

  • Digital delivery and customer interaction in a fully-digital landscape
  • Distribution platforms and ecosystem engagement: Grab, Sompo Japan and more
  • What’s next for ZhongAn – blockchain PoCs, data modelling, cloud computing

Young Yang, General Manager, South East Asia, ZA Tech Global, Singapore

1220
PANEL DISCUSSION:
Evolving Insurance Distribution Dynamics

  • Customer acquisition and retention: how do digital and mobile channels contribute to growth and profitability?
  • Rethinking insurance distribution in a digital landscape: best practices for closing the communication gap and enhancing relationships within customer segments
  • Personalisation and tailored information for enhanced customer journeys, and its impact on satisfaction and loyalty
  • How can insurers strategically leverage and strengthen its agency and affinity channels?
  • The impact of API innovation in insurance distribution

Moderator:
Shashank Singh, Digital Transformation Officer, Pramerica Financial, Singapore

Panellists:
Young Yang, General Manager, South East Asia, ZA Tech Global, Singapore
Kayzad Hiramanek, Executive Vice President and Head of Operations and Customer Experience, Bajaj Allianz Life Insurance, India
Rosaline Chow Koo, Founder and CEO, CXA Group, Singapore

1300
Networking Lunch


Innovation In Focus


1400
Chairperson’s Opening Remarks
Famida Alonto, Head of Innovation, Insular Life Assurance Company, Philippines

1410
Digital Insurance and HealthTech in Focus: Muang Thai Life Assurance

  • Shifting the insurance paradigm through digital and data
  • Working with HealthTech startups and Health ecosystem in bringing cross industry collaborations
  • Innovation for the people: global technology, local solution

Nadia Suttikulpanich, Head of Fuchsia Innovation Centre, Muang Thai Life Assurance, Thailand

1440
Enabling Innovation in Insurance: Corporate Innovation and the InsurTech Ecosystem

  • Navigating the ecosystem: InsurTech trends globally and locally
  • Establishing corporate governance to support innovation
  • Change in corporate culture and governance structures

Kayvon Deldar, Program Head, Singapore Insurtech and Fintech, Plug and Play Tech Center, Singapore

1510
Afternoon Networking & Refreshment Break

1540
PANEL DISCUSSION:
Innovation in Focus – Implementation Successes and Failures

  • Partnerships and value co-creation: key takeaways, risk management, and lessons learnt
  • New collaboration models for adoption and scale
  • Emerging areas of focus in the industry for technological solutions in the various Asian markets
  • The way forward as an industry: how can we better engage tech companies and start-ups, and sharpen one’s own unique expertise?

Moderator:
Matthew Lassen, Partnerships Head, Singapore – Insurtech, Plug and Play Tech Center, Singapore

Panellists:
Natalia Kozyura, Head of Innovation Center, FWD Insurance, Singapore
Nadia Suttikulpanich, Head of Fuchsia Innovation Centre, Muang Thai Life Assurance, Thailand
Famida Alonto, Head of Innovation, Insular Life Assurance Company, Philippines

1620
Chairperson’s Summary and End of Conference

0850
Morning Coffee

0900
Chairperson’s Opening Remarks


Packaging Risks Within Policies


0910
Responding to Silent Cyber Exposure

  • Unknown or unquantified exposures originating from cyber perils that may trigger traditional property and liability insurance policies
  • Global regulatory concern about these unquantified exposures
  • How are insurers responding

Siobhan O’Brien, Head of the Cyber Centre of Excellence for International and Global Specialties, Guy Carpenter, United Kingdom

0940
Panel Discussion: Identifying Risks and Estimating Premiums

  • Benchmarking principle of cyber insurance products – nature of risks vs premiums
  • What is the level of risk insurers are comfortable absorbing?
  • With the lack of historical data and information, what modelling tools can be used to assess risk and tailor coverage?
  • Narrowing premiums variation
  • Preventing occurrence of compounded future loss

Ronak Shah, Regional Head of Financial and Professional Lines, Asia Pacific, QBE Asia Pacific Operations, Singapore
Siobhan O’Brien,
Head of the Cyber Centre of Excellence for International and Global Specialties, Guy Carpenter, United Kingdom
Alex Morgan,
Head of Specialty, Asia Pacific, Zurich Insurance Company Ltd, Singapore

1030
Morning Networking and Refreshment Break

1110
Understanding Cyber InsuranceBusiness Models, Exposures and Policies Coverage

  • Policies on cyber, tech and costs
  • Attending to changing business models and policies that provide competitive advantage
  • Cyber speciality products – packaging risks and policies for creating dynamic product line
  • Case studies

For speaking opportunities, please contact Jocelyne.Chin@ibcasia.com.sg

1140
Building a Digitally Resilient Society – From Individuals to Markets

  • Market potentials reaching 3 billion by 2025 – How products and policies will evolve?
  • Understanding loss and liability
  • Meeting growing demand and protecting our digital lives

Yosuke Yasuda, Senior Casualty Treaty Underwriter, Swiss Re, Singapore


Cyber Strategy and Regulation


1210
The Current State of Cybersecurity

  • Current threats and risks
  • Recent incidents
  • Defense challenges
  • Lessons learned

Senior Representative, Munich Re, Singapore

1300
Networking Lunch

1400
Addressing Cyber Threats with Cyber Insurance Solutions

  • Cyber Threat in today’s connected world
  • How is cyber risk perceived by the Board of Directors?
  • Cyber insurance – current challenges from a consumers’ industry standpoint
  • Steps to be addressed in near future to achieve true assurance

Sashank Bajpai, Chief Information Security Officer, ACKO General Insurance Limited, India

1430
Managing Cyber Attacks – Cyber Strategy for Insurers

Ronak Shah, Regional Head of Financial and Professional Lines, Asia Pacific, QBE Asia Pacific Operations, Singapore

1500
Afternoon Networking and Refreshment Break


Closing Plenary With Insurance Regulation And & Supervision


1530
Closing Plenary Session: Regulatory and Supervision Development for Cyber Insurance

  • What’s in store for cyber insurance regulations in APAC?
  • Regulations for better product uptake and product development
  • Cybersecurity Act and insurers
  • Cyber resilience and supervision
  • Key takeaway

Moderator:
Philip Woo
, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore

Panellists:
Rolf Heintzeler, Head of Cyber, Asia Pacific, Africa, Munich Re (Group), Germany
Kim Swan
, Head of Regulatory Affairs and Compliance, Asia Pacific, Lloyd’s, Singapore
Yosuke Yasuda, Senior Casualty Treaty Underwriter, Vice President, Casualty Underwriting, Swiss Re Asia, Singapore

1620 
Chairperson’s Summary and End of Main Conference Day Two

0900
Chairperson’s Opening Remarks

Philip Woo, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore

0910
Managing Risk and Regulatory Requirements in Singapore

Philip Woo, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore

0940
Narrowing the Insurance gap through Partnerships and Regulations

Daphne Au, Regional Head of APAC Regulatory & Government Affairs, AIG, Singapore

1010
Managing Conduct Risk

Kim Swan, Head of Regulatory Affairs and Compliance, Asia Pacific, Lloyd’s, Singapore

1040
Morning Networking and Refreshment Break

1110
Managing Insurance in the Indian regulatory landscape

Rajat Bajaj, Vice President, Head of Legal, Compliance, TATA AIA Life Insurance, India

1150
Industry Panel: Adapting to Technology Integration and Regulatory Changes

  • Tech deployment and regulatory compliance
  • InsurTech sandbox – should all technology usage be regulated?
  • Data protection and cyber security guidelines
  • Managing disruption into Enablement
  • Technological integration insurance Supervision

Moderator:
Terence Lim,
Chief Risk Officer, ZhongAn Technology International Group Limited, China

Panellists:
Rajat Bajaj, Vice President, Head of Legal, Compliance, TATA AIA Life Insurance, India
Minh Ngoc Duong,
Chief Risk Officer, Ergo Insurance, Singapore
Kay Lim, Vice President, Legal and Compliance, Swiss Re, Singapore

1300
Networking Lunch

1400
Case Study of Allianz’s Insurance Fraud
Detection in Indonesia

Hasinah Jusuf, Legal and Compliance Director, Allianz Indonesia, Indonesia

1430
Managing Risks in Insurance Digitalisation

Minh Ngoc Duong, Chief Risk Officer, Ergo Insurance, Singapore

1510
Afternoon Networking and Refreshment Break


Closing Plenary With Cyber Insurance APAC


1530
Closing Plenary Session: Regulatory and Supervision Development for Cyber Insurance

  • What’s in store for cyber insurance regulations in APAC?
  • Regulations for better product uptake and product development
  • Cybersecurity Act and insurers
  • Cyber resilience and supervision
  • Key takeaway

Moderator:
Philip Woo
, Chief Risk Officer, Tokio Marine Life Insurance Singapore, Singapore

Panellists:
Rolf Heintzeler, Head of Cyber, Asia Pacific, Africa, Munich Re (Group), Germany
Kim Swan
, Head of Regulatory Affairs and Compliance, Asia Pacific, Lloyd’s, Singapore
Yosuke Yasuda, Senior Casualty Treaty Underwriter, Vice President, Casualty Underwriting, Swiss Re Asia, Singapore

1620
Chairperson’s Summary and End of Main Conference Day Two